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What to do when the app is stuck on the splash screen

Most "stuck on the splash screen" cases are the browser holding cached assets from an old version: one hard refresh (Ctrl/Cmd+Shift+R) fixes it. Newer builds also detect and heal this automatically.

First: do one hard refresh

On desktop, press Ctrl+Shift+R (Cmd+Shift+R on macOS) to hard refresh; on mobile, choose "Reload" from the browser menu or close and reopen the tab. This bypasses the local cache and pulls the latest version — most stuck screens are fixed right here.

Why this happens

When an Enclave update ships, the browser may still hold the old version's entry file; mismatched old and new assets stall the splash screen. Newer builds include a boot watchdog that detects this and auto-refreshes to heal, so the problem gets rarer with every release.

Still not working?

Clear the site's browser cache and retry; verify in another browser or an incognito window. If nothing opens, the servers may be under maintenance — check the status page to see whether each service is healthy, and try again later.

Related questions

  • What do I need to self-host Enclave? Do I need a GPU?
    Not necessarily a GPU. If you use cloud model APIs (OpenAI, Anthropic, etc.), an ordinary server or home machine that can run Docker is enough — inference happens in the cloud, and your machine only runs the app and database. You only need the corresponding VRAM and compute if you want offline inference with local models (Ollama / vLLM).

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What to do when the app is stuck on the splash screen · Enclave